Last week, I completed a Unified Messaging integration using Unity Connection 8.5.1 and Exchange 2003 SP2. Cisco’s documentation on how to setup this integration is thorough, but it can be overwhelming if you’ve never setup such an integration before. Therefore, I’m going to provide some high level direction and screenshots for those interested. I’ve also included the applicable Cisco URLs for further consideration.
Once you understand the overall process and requirements needed, it’s actually very easy to configure. Your biggest hindrance will be Exchange and your (a) lack of familiarity with the product (We’re UC guys, not Exchange gurus) or (b) lack of access (Exchange gurus aren’t keen on delving out access to their environment).
From a high level, this is what you’ll need to do:
High-Level Task Summary
- Understand customer’s Exchange environment, including software versions, patches applies, location of user mailboxes, etc.
- Request service account from Exchange team, ensuring the account has the proper permissions
- Request confirmation that WebDAV has been enabled on relevant Exchange mail store servers
- Receive and upload CA certificates for relevant Exchange mail store servers
- Configure Unified Messaging Service(s) on Unity Connection servers
- Provision Unified Messaging Service for end-users
- Test integration and donate $3 USD to my coffee fund
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