Cisco Voice Guru

First thing…  Set this URL to be your homepage from now until you pass your CCIE Voice lab.

http://www.cisco.com/cisco/web/psa/default.html

When you’re at work and have a problem, search this site for your answers.  Train yourself to use the documentation.  Resist the urge to use Google to find your answer.

The CCIE lab is just as much about knowing the technologies as it is knowing Cisco’s documentation.  How’s that for “drinking the Kool-aid” and taking the Cisco plunge?

These examples will provide you TONS of working configuration examples.  Be familiar with these guides.

CUE/VPIM Configuration

• Clickable path: CISCO UNITY EXPRESS > CONFIGURE > CONFIGURATION EXAMPLES AND TECHNOTES
• Cisco Guide 1: Configuration Example: Cisco Unity Express Networking
• Cisco Guide 2: CallManager for Cisco Unity Express Configuration Example

B-ACD

• Clickable path: COMMUNICATIONS MANAGER EXPRESS > CONFIGURE > Configuration Guide
• Cisco Guide: Cisco Unified CME B-ACD and Tcl Call-Handling Applications
• Search for: “Embedded Call-Queue and AA Tcl Scripts: Example”

RSVP Agent

• Clickable path: CISCO IOS SOFTWARE > CISCO IOS 12.4 T > Configuration Guides
• Cisco Guide: CUCM and Cisco IOS Interoperability Guide, Release 12.4
• Search for: “Configuring RSVP Agent”

DSP Farms

• Clickable path: CISCO IOS SOFTWARE > CISCO IOS 12.4 T > Configuration Guides
• Cisco Guide: CUCM and Cisco IOS Interoperability Guide, Release 12.4
• Search for: “MGCP Gateway with T1 PRI: Example”

Transcoding

• Clickable Path: VOICE AND UNIFIED COMMUNICATIONS > COMMUNICATIONS MANAGER > CONFIGURE > CONFIGURATION EXAMPLES AND TECHNOTES
• Cisco Guide: Enhanced Transcoding and Conferencing for IOS Voice Gateways in a CallMananger Network using DSP Resources Configuration Example
• Search for: “sccp ccm”

COR

• Clickable path: VOICE AND UNIFIED COMMUNICATIONS > COMMUNICATIONS MANAGER > CONFIGURE > CONFIGURATION EXAMPLES AND TECHNOTES
• Cisco Guide: Unified SRST Interactive Voice Network Configuration Example
• Search for: “Configure Class of Restriction (COR) on the SRST Router”

MGCP

• Clickable path: VOICE AND UNIFIED COMMUNICATIONS > COMMUNICATIONS MANAGER > CONFIGURE > CONFIGURATION EXAMPLES AND TECHNOTES
• Cisco Guide: Unified SRST Interactive Voice Network Configuration Example
• Search for: “Remote RTP Router”

Cisco Unity Express (CUE) with CUCM

• Clickable path: VOICE AND UNIFIED COMMUNICATIONS > CISCO UNITY EXPRESS > CONFIGURE > CONFIGURATION EXAMPLES AND TECHNOTES
• Cisco Guide: CallManager for CUE Configuration Example

Cisco Unity Express (CUE) with CUCME

• Clickable path: Clickable path: VOICE AND UNIFIED COMMUNICATIONS > CISCO UNITY EXPRESS > CONFIGURE > CONFIGURATION EXAMPLES AND TECHNOTES
• Cisco Guide: CUCME/CUE Configuration Example

Cisco Unity Connection (CUC) with CUCME

• Clickable path: VOICE AND UNIFIED COMMUNICATIONS > CISCO UNITY CONNECTION > CONFIGURE > Configuration Examples and TechNotes > Configuration Guides
• SCCP-Based Cisco Guide: CUCM Express SCCP Integration Guide for CUC Release 7.x
• SIP-Based Cisco Guide: CUCM Express SIP Trunk Integration Guide for CUC Release 7.x

SRST Configuration

• Clickable path: VOICE AND UNIFIED COMMUNICATIONS > CISCO UNIFIED COMMUNICATIONS > MANAGER (CALLMANAGER)  > TROUBLESHOOT AND ALERTS > TROUBLESHOOTING TECHNOTES > Unified SRST Interactive Voice Network Configuration Example
• Cisco Guide: Unified SRST Interactive Voice Network Configuration Example
• Search for: “COR” (Configure Class of Restriction (COR) on the SRST Router)

3750 QoS Configuration

• Clickable path: SWITCHES > CISCO CATALYST 3750 SERIES SWITCHES > TROUBLESHOOT AND ALERTS > TROUBLESHOOTING TECHNOTES
• Cisco Guide: Cisco Catalyst 3750 QoS Configuration Examples
• Search for:

IPPA

This section contributed by a CCIE Voice study partner of mine, Roger:

• Clickable path: VOICE AND UNIFIED COMMUNICATIONS > CUSTOMER CONTACT > CISCO UNIFIED CONTACT CENTER PRODUCTS > CONTACT CENTER EXPRESS > Install and Configure Guides
• Cisco Guide: Cisco CAD Installation Guide for CAD 6.6 for Unified CM
• Search for: “:62” – Third hit is what you need.

You know there are two different URLs that can be used for the UCCX phone agent service?

One where you have to insert agent id, password and agent extension on the phone, since this takes valuable time away from your lab time we often choose to use the other method, namely the one where all this is already filled in when you subscribed to the service. In other words, the one button login.

There is a document that describes how to do this, but it can be somewhat difficult to find. At least if you compare to the effort needed to find the first example. But rest at ease, the is an easy way to do both with what you find in the easily found document.

The trick to find this second URL and the name of the parameters is to paste the first URL into a browser on your computer: http://<IP_of_UCCX_server>:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

In the result that comes up in your browser you will have the second URL and the exact name of the parameters needed, remember that these are case-sensitive.