Cisco Voice Guru

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Archive for the ‘CUE’ tag

Must-Know Quick Reference Guides

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First thing…  Set this URL to be your homepage from now until you pass your CCIE Voice lab.

http://www.cisco.com/cisco/web/psa/default.html

When you’re at work and have a problem, search this site for your answers.  Train yourself to use the documentation.  Resist the urge to use Google to find your answer.

The CCIE lab is just as much about knowing the technologies as it is knowing Cisco’s documentation.  How’s that for “drinking the Kool-aid” and taking the Cisco plunge? :)

These examples will provide you TONS of working configuration examples.  Be familiar with these guides.

CUE/VPIM Configuration

  • Clickable path: UNIFIED COMMUNICATIONS > UNIFIED COMMUNICATIONS APPLICATIONS > MESSAGING > CISCO UNITY EXPRESS > CONFIGURE > CONFIGURATION EXAMPLES AND TECHNOTES
  • Cisco Guide 1: Configuration Example: Cisco Unity Express Networking
  • Cisco Guide 2: CallManager for Cisco Unity Express Configuration Example

B-ACD

  • Clickable path: UNIFIED COMMUNICATIONS > CALL CONTROL > MID-MARKET CALL CONTROL > CISCO UNIFIED COMMUNICATIONS MANAGER EXPRESS > CONFIGURE > Configuration Guide
  • Cisco Guide: Cisco Unified CME B-ACD and Tcl Call-Handling Applications
  • Search for: “Embedded Call-Queue and AA Tcl Scripts: Example”

RSVP Agent

  • Clickable path: CISCO IOS AND NX-OS SOFTWARE > CISCO IOS > CISCO IOS SOFTWARE RELEASE 12.4 FAMILY > Cisco IOS Software Releases 12.4 T > Configuration Guides
  • Cisco Guide: CUCM and Cisco IOS Interoperability Guide, Release 12.4
  • Search for: “Configuring RSVP Agent”

DSP Farms

  • Clickable path: Cisco IOS and NX-OS Software > CISCO IOS > Cisco IOS Software Release 12.4 Family > Cisco IOS Software Releases 12.4 T > Configuration Guides
  • Cisco Guide: CUCM and Cisco IOS Interoperability Guide, Release 12.4
  • Search for: “MGCP Gateway with T1 PRI: Example”

Transcoding

  • Clickable Path: UNIFIED COMMUNICATIONS > CALL CONTROL > Cisco Unified Communications Manager (CallManager) > CONFIGURATION EXAMPLES AND TECHNOTES
  • Cisco Guide: Enhanced Transcoding and Conferencing for IOS Voice Gateways in a CallMananger Network using DSP Resources Configuration Example
  • Search for: “sccp ccm”

COR

  • Clickable path: UNIFIED COMMUNICATIONS > CALL CONTROL > Cisco Unified Communications Manager (CallManager) > CONFIGURATION EXAMPLES AND TECHNOTES
  • Cisco Guide: Unified SRST Interactive Voice Network Configuration Example
  • Search for: “Configure Class of Restriction (COR) on the SRST Router”

MGCP

  • Clickable path: UNIFIED COMMUNICATIONS > CALL CONTROL > Cisco Unified Communications Manager (CallManager) > CONFIGURATION EXAMPLES AND TECHNOTES
  • Cisco Guide: Unified SRST Interactive Voice Network Configuration Example
  • Search for: “Remote RTP Router”

Cisco Unity Express (CUE) with CUCM

  • Clickable path: UNIFIED COMMUNICATIONS > UNIFIED COMMUNICATIONS APPLICATIONS > MESSAGING > CISCO UNITY EXPRESS > CONFIGURE > CONFIGURATION EXAMPLES AND TECHNOTES
  • Cisco Guide: CallManager for CUE Configuration Example

Cisco Unity Express (CUE) with CUCME

  • Clickable path: UNIFIED COMMUNICATIONS > UNIFIED COMMUNICATIONS APPLICATIONS > MESSAGING > CISCO UNITY EXPRESS > CONFIGURE > CONFIGURATION EXAMPLES AND TECHNOTES
  • Cisco Guide: CUCME/CUE Configuration Example

Cisco Unity Connection (CUC) with CUCME

  • Clickable path: VOICE AND UNIFIED COMMUNICATIONS > CISCO UNITY CONNECTION > CONFIGURE > Configuration Examples and TechNotes > Configuration Guides
  • SCCP-Based Cisco Guide: CUCM Express SCCP Integration Guide for CUC Release 7.x
  • SIP-Based Cisco Guide: CUCM Express SIP Trunk Integration Guide for CUC Release 7.x

SRST Configuration

  • Clickable path: VOICE AND UNIFIED COMMUNICATIONS > CISCO UNIFIED COMMUNICATIONS > MANAGER (CALLMANAGER)  > TROUBLESHOOT AND ALERTS > TROUBLESHOOTING TECHNOTES > Unified SRST Interactive Voice Network Configuration Example
  • Cisco Guide: Unified SRST Interactive Voice Network Configuration Example
  • Search for: “COR” (Configure Class of Restriction (COR) on the SRST Router)

3750 QoS Configuration

  • Clickable path: SWITCHES > Campus LAN Switches – Access > Cisco Catalyst 3750 Series Switches > TROUBLESHOOTING TECHNOTES
  • Cisco Guide: Cisco Catalyst 3750 QoS Configuration Examples

Phone Menu Customization

  • Clickable path: COLLABORATION ENDPOINTS > IP PHONES > Cisco Unified IP Phone 7900 Series > PROGRAMMING GUIDES
  • Cisco Guide: Cisco Unified IP Phone Services Application Development Notes, Release 7.0(1)
  • Search for: IPPhoneMenu

Phone Background Customization

  • Clickable path: COLLABORATION ENDPOINTS > IP PHONES > Cisco Unified IP Phone 7900 Series > Maintain and Operate Guides
  • Cisco Guide: Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)
  • Search for: Creating Custom Background Images

IPPA

This section contributed by a CCIE Voice study partner of mine, Roger:

  • Clickable path: CUSTOMER COLLABORATION > CONTACT CENTER > Cisco Unified Contact Center Express > INSTALL AND UPGRADE GUIDES > Cisco Unified Contact Center Express 7.0(1)
  • Cisco Guide: Cisco CAD Installation Guide for CAD 6.6 for Unified CM
  • Search for: “:62” – Third hit is what you need – Open in browser – Copy new link and values for One Button

You know there are two different URLs that can be used for the UCCX phone agent service?

One where you have to insert agent id, password and agent extension on the phone, since this takes valuable time away from your lab time we often choose to use the other method, namely the one where all this is already filled in when you subscribed to the service. In other words, the one button login.

There is a document that describes how to do this, but it can be somewhat difficult to find. At least if you compare to the effort needed to find the first example. But rest at ease, the is an easy way to do both with what you find in the easily found document.

The trick to find this second URL and the name of the parameters is to paste the first URL into a browser on your computer: http://<IP_of_UCCX_server>:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

In the result that comes up in your browser you will have the second URL and the exact name of the parameters needed, remember that these are case-sensitive.

IOS Voice Configuration Library

  • Clickable path: CISCO IOS AND NX-OS SOFTWARE > CISCO IOS SOFTWARE RELEASES 12.4 T > CONFIGURE > CONFIGURATION GUIDES > Cisco IOS Voice Configuration Library

 

Written by Matthew Berry

May 14th, 2010 at 9:56 pm

Posted in Blog,CCIE Voice

Tagged with , , , , , , ,

Sample CUCME SIP Configuration

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This post attempts to lay out the basic commands needed for a functional CUCME SIP system.  I pulled this configuration off a Cisco TechNote and added my comments inline in red.  For those of you following my blog and also studying for the lab, do you see any commands that may be missing?

Read the rest of this entry »

Written by Matthew Berry

February 9th, 2010 at 7:57 am

Posted in Blog

Tagged with , , ,