Comments for Cisco Voice Guru http://ciscovoiceguru.com Cisco UC resources for those who have forsaken free-time and sanity. Tue, 17 Jan 2012 13:21:46 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on CVP Call Flow with UCCE and CUSP by ciscovoiceguru http://ciscovoiceguru.com/6196/cvp-call-flow-with-ucce-and-cusp/#comment-2776 ciscovoiceguru Tue, 17 Jan 2012 13:21:46 +0000 http://thematthewberry.com/?p=6196#comment-2776 A UCCE + CVP environment would be very difficult to replicate in a home lab. In addition to CUCM, you'd need at least a Progger (Logger, Router, Peripheral Gateway), CVP server, CUSP module, and 29xx router. That'll set you back quite a bit. Best chance would be to get UC experience and then transition into UCCE from there. However, for me, I found that I enjoyed UC more than UCCE/CVP. To each his own. ;) A UCCE + CVP environment would be very difficult to replicate in a home lab. In addition to CUCM, you'd need at least a Progger (Logger, Router, Peripheral Gateway), CVP server, CUSP module, and 29xx router. That'll set you back quite a bit.

Best chance would be to get UC experience and then transition into UCCE from there. However, for me, I found that I enjoyed UC more than UCCE/CVP.

To each his own. ;)

]]> Comment on CVP Call Flow with UCCE and CUSP by dal http://ciscovoiceguru.com/6196/cvp-call-flow-with-ucce-and-cusp/#comment-2775 dal Sat, 14 Jan 2012 22:16:24 +0000 http://thematthewberry.com/?p=6196#comment-2775 "...If you want a job that’s in high demand, master CVP" what would be my options to master CVP ? is it possible to build a homelab (ESX, vmware) ? "…If you want a job that’s in high demand, master CVP"

what would be my options to master CVP ? is it possible to build a homelab (ESX, vmware) ?

]]> Comment on What is XMPP? by Matthew http://ciscovoiceguru.com/6210/what-is-xmpp/#comment-2778 Matthew Sat, 10 Dec 2011 20:11:14 +0000 http://thematthewberry.com/?p=6210#comment-2778 Thanks for the post, Brian! It's awesome to see CDW represent! :) Thanks for the post, Brian! It's awesome to see CDW represent! :)

]]> Comment on What is XMPP? by Brian Dubya http://ciscovoiceguru.com/6210/what-is-xmpp/#comment-2777 Brian Dubya Sat, 10 Dec 2011 17:52:28 +0000 http://thematthewberry.com/?p=6210#comment-2777 I remember when it was just Jabber. We deployed it way back in 04 at the call center I was working at the then. Oh the days of OTRS, Asterix, and open-source server enviornments. I remember when it was just Jabber. We deployed it way back in 04 at the call center I was working at the then. Oh the days of OTRS, Asterix, and open-source server enviornments.

]]> Comment on CVP Call Flow with UCCE and CUSP by pilotmike http://ciscovoiceguru.com/6196/cvp-call-flow-with-ucce-and-cusp/#comment-2774 pilotmike Mon, 05 Dec 2011 20:20:20 +0000 http://thematthewberry.com/?p=6196#comment-2774 Nice write up Matthew! We've been using UCCE/CVP with SIP since late 2008 and it works great. CUSP didn't exist when we implemented so we use CUPS as our SIP Proxy and it works fine. UCCE is very powerful as is CVP -- as long as you don't forget that CVP doesn't support Rel1XX (don't as me how I know this). Remember that tidbit if you ever route inbound contact center calls via SIP Trunks & CUBE. :) One other thing I will share. Our CVP development teams know their VXML Applications really well, but when it comes to the call server portion of CVP, they don't really understand it well. If you support any of the contact center infrastructure, it's worth your time to really understand how at least this component of CVP works. Make sure you know how to pull and read the CVP Callserver logs, etc and you'll be ahead of most folks already! Nice write up Matthew! We've been using UCCE/CVP with SIP since late 2008 and it works great. CUSP didn't exist when we implemented so we use CUPS as our SIP Proxy and it works fine. UCCE is very powerful as is CVP — as long as you don't forget that CVP doesn't support Rel1XX (don't as me how I know this). Remember that tidbit if you ever route inbound contact center calls via SIP Trunks & CUBE. :)

One other thing I will share. Our CVP development teams know their VXML Applications really well, but when it comes to the call server portion of CVP, they don't really understand it well. If you support any of the contact center infrastructure, it's worth your time to really understand how at least this component of CVP works. Make sure you know how to pull and read the CVP Callserver logs, etc and you'll be ahead of most folks already!

]]> Comment on Free PhoneView Remote Control Software by Andy_Walton http://ciscovoiceguru.com/1922/free-phoneview-remote-control-software-from-unifiedfx/#comment-2766 Andy_Walton Sat, 26 Nov 2011 17:55:16 +0000 http://ciscovoiceguru.com/?p=1922#comment-2766 GREAT SHARE! Thanks a million! GREAT SHARE! Thanks a million!

]]> Comment on Unified Messaging with Exchange 2003 by KenCCIE26726 http://ciscovoiceguru.com/2027/unified-messaging-exchange-2003/#comment-2765 KenCCIE26726 Thu, 24 Nov 2011 00:25:12 +0000 http://ciscovoiceguru.com/?p=2027#comment-2765 Cool online Cert Converter Tool https://pkiwidgets.quovadisglobal.com/pkiwidgets/convertCert.aspx Cool online Cert Converter Tool
https://pkiwidgets.quovadisglobal.com/pkiwidgets/convertCert.aspx

]]> Comment on Most Useful Apps for a Cisco UC Engineer by Ryan http://ciscovoiceguru.com/2071/mac-app-cisco/#comment-2764 Ryan Sat, 19 Nov 2011 08:08:30 +0000 http://ciscovoiceguru.com/?p=2071#comment-2764 Got another one today. FlowStats from the Mac App store ($.99) for Netflow configs. Quick and easy. Got another one today. FlowStats from the Mac App store ($.99) for Netflow configs. Quick and easy.

]]> Comment on CUEAC 8.6 Direct Transfer Fix by Kevin West http://ciscovoiceguru.com/5789/cueac-8-6-direct-transfer-fix/#comment-2762 Kevin West Tue, 08 Nov 2011 22:37:31 +0000 http://ciscovoiceguru.com/?p=5789#comment-2762 It appears in Windows 7 the key path is: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Arc Solutions\Call Connect\Operator\Defaults It appears in Windows 7 the key path is: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Arc Solutions\Call Connect\Operator\Defaults

]]> Comment on Recording UCCX Prompts by Rogers Ochieng http://ciscovoiceguru.com/259/recording-uccx-prompts/#comment-2761 Rogers Ochieng Mon, 07 Nov 2011 07:40:54 +0000 http://ciscovoiceguru.com/?p=259#comment-2761 Just what i needed right now on site uploading prompts and was wondering why they are not getting played Just what i needed right now on site uploading prompts and was wondering why they are not getting played

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