Must-Know Quick Reference Guides

May 14, 2010 in Blog, CCIE Voice with 6 Comments

First thing…  Set this URL to be your homepage from now until you pass your CCIE Voice lab.

http://www.cisco.com/cisco/web/psa/default.html

When you’re at work and have a problem, search this site for your answers.  Train yourself to use the documentation.  Resist the urge to use Google to find your answer.

The CCIE lab is just as much about knowing the technologies as it is knowing Cisco’s documentation.  How’s that for “drinking the Kool-aid” and taking the Cisco plunge? :)

These examples will provide you TONS of working configuration examples.  Be familiar with these guides.

CUE/VPIM Configuration

  • Clickable path: CISCO UNITY EXPRESS > CONFIGURE > CONFIGURATION EXAMPLES AND TECHNOTES
  • Cisco Guide 1: Configuration Example: Cisco Unity Express Networking
  • Cisco Guide 2: CallManager for Cisco Unity Express Configuration Example

B-ACD

  • Clickable path: COMMUNICATIONS MANAGER EXPRESS > CONFIGURE > Configuration Guide
  • Cisco Guide: Cisco Unified CME B-ACD and Tcl Call-Handling Applications
  • Search for: “Embedded Call-Queue and AA Tcl Scripts: Example”

RSVP Agent

  • Clickable path: CISCO IOS SOFTWARE > CISCO IOS 12.4 T > Configuration Guides
  • Cisco Guide: CUCM and Cisco IOS Interoperability Guide, Release 12.4
  • Search for: “Configuring RSVP Agent”

DSP Farms

  • Clickable path: CISCO IOS SOFTWARE > CISCO IOS 12.4 T > Configuration Guides
  • Cisco Guide: CUCM and Cisco IOS Interoperability Guide, Release 12.4
  • Search for: “MGCP Gateway with T1 PRI: Example”

Transcoding

  • Clickable Path: VOICE AND UNIFIED COMMUNICATIONS > COMMUNICATIONS MANAGER > CONFIGURE > CONFIGURATION EXAMPLES AND TECHNOTES
  • Cisco Guide: Enhanced Transcoding and Conferencing for IOS Voice Gateways in a CallMananger Network using DSP Resources Configuration Example
  • Search for: “sccp ccm”

COR

  • Clickable path: VOICE AND UNIFIED COMMUNICATIONS > COMMUNICATIONS MANAGER > CONFIGURE > CONFIGURATION EXAMPLES AND TECHNOTES
  • Cisco Guide: Unified SRST Interactive Voice Network Configuration Example
  • Search for: “Configure Class of Restriction (COR) on the SRST Router”

MGCP

  • Clickable path: VOICE AND UNIFIED COMMUNICATIONS > COMMUNICATIONS MANAGER > CONFIGURE > CONFIGURATION EXAMPLES AND TECHNOTES
  • Cisco Guide: Unified SRST Interactive Voice Network Configuration Example
  • Search for: “Remote RTP Router”

Cisco Unity Express (CUE) with CUCM

  • Clickable path: VOICE AND UNIFIED COMMUNICATIONS > CISCO UNITY EXPRESS > CONFIGURE > CONFIGURATION EXAMPLES AND TECHNOTES
  • Cisco Guide: CallManager for CUE Configuration Example

Cisco Unity Express (CUE) with CUCME

  • Clickable path: Clickable path: VOICE AND UNIFIED COMMUNICATIONS > CISCO UNITY EXPRESS > CONFIGURE > CONFIGURATION EXAMPLES AND TECHNOTES
  • Cisco Guide: CUCME/CUE Configuration Example

Cisco Unity Connection (CUC) with CUCME

  • Clickable path: VOICE AND UNIFIED COMMUNICATIONS > CISCO UNITY CONNECTION > CONFIGURE > Configuration Examples and TechNotes > Configuration Guides
  • SCCP-Based Cisco Guide: CUCM Express SCCP Integration Guide for CUC Release 7.x
  • SIP-Based Cisco Guide: CUCM Express SIP Trunk Integration Guide for CUC Release 7.x

SRST Configuration

  • Clickable path: VOICE AND UNIFIED COMMUNICATIONS > CISCO UNIFIED COMMUNICATIONS > MANAGER (CALLMANAGER)  > TROUBLESHOOT AND ALERTS > TROUBLESHOOTING TECHNOTES > Unified SRST Interactive Voice Network Configuration Example
  • Cisco Guide: Unified SRST Interactive Voice Network Configuration Example
  • Search for: “COR” (Configure Class of Restriction (COR) on the SRST Router)

3750 QoS Configuration

  • Clickable path: SWITCHES > CISCO CATALYST 3750 SERIES SWITCHES > TROUBLESHOOT AND ALERTS > TROUBLESHOOTING TECHNOTES
  • Cisco Guide: Cisco Catalyst 3750 QoS Configuration Examples
  • Search for:

IPPA

This section contributed by a CCIE Voice study partner of mine, Roger:

  • Clickable path: VOICE AND UNIFIED COMMUNICATIONS > CUSTOMER CONTACT > CISCO UNIFIED CONTACT CENTER PRODUCTS > CONTACT CENTER EXPRESS > Install and Configure Guides
  • Cisco Guide: Cisco CAD Installation Guide for CAD 6.6 for Unified CM
  • Search for: “:62” – Third hit is what you need.

You know there are two different URLs that can be used for the UCCX phone agent service?

One where you have to insert agent id, password and agent extension on the phone, since this takes valuable time away from your lab time we often choose to use the other method, namely the one where all this is already filled in when you subscribed to the service. In other words, the one button login.

There is a document that describes how to do this, but it can be somewhat difficult to find. At least if you compare to the effort needed to find the first example. But rest at ease, the is an easy way to do both with what you find in the easily found document.

The trick to find this second URL and the name of the parameters is to paste the first URL into a browser on your computer: http://<IP_of_UCCX_server>:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

In the result that comes up in your browser you will have the second URL and the exact name of the parameters needed, remember that these are case-sensitive.

Enhanced Transcoding and Conferencing for IOS Voice Gateways in a CallMananger Network using DSP Resources Configuration Example

About Matthew Berry: Husband to @ElisabethBerry, father of two awesome boys, amateur theologian, sporadic blogger, coffee snob, Senior UC Engineer @ CDW - My tweets are my own!

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6 Responses to “Must-Know Quick Reference Guides”

  1. Dave May 15, 2010 at 6:46 am #

    I really like the emphasis you put on using the same resources available to you within the lab! While after the fact this seems like an obvious thing to do, I’m sure that many people do not take full advantage of the resources available to them within the lab itself and lose valuable points. It makes me wonder how many fail to pass the lab simply because they do not fine tune their lab-taking skills first.

    Hold on one sec, while I change my home page…

  2. Roger Källberg May 15, 2010 at 9:22 am #

    Glad to see that you liked my suggestion for a blog post :-) And also thanks for the great write-up for were to find guides and descriptions for all of these topics.

    Your site is turning out to be what I think should be in every CCIE Voice wannabe’s link collection.

  3. Dave Holman May 16, 2010 at 6:33 pm #

    I admittedly did not have these paths committed to memory yet, but did these get reorganized recently?

    For example, CUE is now:

    Products > Voice and Unified Communications > Unified Communications Applications > Voice Mail and Unified Messaging > Cisco Unity Express

    CUCME is:

    Products > Voice and Unified Communications > IP Telephony > Call Control > Cisco Unified Communications Manager Express

    I don’t recall either of these being buried so deeply before..

  4. Binoy November 9, 2010 at 7:39 pm #

    I have installed CCME7.1/CUE 7.0.1 for one of the customer they need one feature to brocast or multicast message through IP phone .Please guide me how to configure these activity

  5. John November 10, 2010 at 10:54 pm #

    thanks dumping you’re knowledge on the website, i’m getting really valuable direction on were to put my efforts.

  6. Tazarin September 26, 2011 at 1:10 am #

    Thank you for the links

    Here is another one:
    http://www.cisco.com/en/US/docs/ios/12_3/vvf_c/cisco_ios_voice_configuration_library_glossary/vcl.htm