Question: I am trying to import CUCM end users into Unity Connection, but my search under CUC > Tools > Import Users does not return any results:
Answer: Make sure that you check the following:
- AXL connections are setup correctly under Telephony Integrations > Phone System > Edit > AXL Servers
- AXL connections are using port 443
- AXL service is activated and running on Unity Connection
- CUCM end user is associated to its IP phone and that a primary extension is set under User Management > End User
