Comments on: Recording UCCX Prompts

By: Matthew Berry

Matthew Berry — Sun, 01 Aug 2010 02:35:07 +0000

I found that the best way to record UCCX prompts is to record a standard greeting in Unity Connection, save the file, and then upload via AppAdmin.

By: oli

oli — Fri, 30 Jul 2010 16:26:58 +0000

Hi Guru,

How did u manage to make the UCCX script to record prompts.
Well I’m trying but I can not get it done.

Can you share how manage it.

By: Mindjigger

Mindjigger — Mon, 21 Jun 2010 15:24:58 +0000

On Phone system check “Default TRAP Switch”. This will repair the error.

By: Allen

Allen — Thu, 03 Jun 2010 04:28:50 +0000

Hey Matthew – have you tested the Unity Conn option posted for recording prompts as described above by Mustafa?

I am not sure if Mustafa is monitoring this; I tried the configuration but once I click on record a gray window appears with the message shown below. Thanks in advance…

By: Jesper Farver

Jesper Farver — Tue, 01 Jun 2010 13:02:22 +0000

Thanks, lovely site, just what I needed to solve my problems with convert voice prompts for UCCX.

By: Mustafa

Mustafa — Tue, 16 Feb 2010 04:46:43 +0000

Sure.

Lets take Unity Connectoin integrated with CUCM.

1. Create a call handler under system call handlers, no need to assign it an extension.
2. Go to the Greeting > Standard greetins of call handler.
3. Scroll down to bottom of page and click on play/record button to load the mms java applet.
4. Once the applet loads, click on the top left hand corner of the applet to navigate to the option and set a phone extension which unity connection will call. (You can also use PC Mic to record using the settings here).*** Unity connection must be able to call phones. If your MWI and voicemail is working, then you shouldn’t have problem here.
5. Once set, click on the record button on the player, UCXN will call the phone, pick up and start speaking after the tone, hang up once done.
6. You can now play the recording from the mms applet.
7. Again, using the options on the top left hand corner, you can download and save the file.
8. Name it something useful and you can upload it to other call handlers or use it in UCCX.

If you have unity, you can use the same method with unity call handlers.

By: Matthew Berry

Matthew Berry — Tue, 16 Feb 2010 01:23:11 +0000

Mustafa,
Would you mind sharing how to use a call handler to record the prompts?

By: Mustafa

Mustafa — Mon, 15 Feb 2010 23:18:26 +0000

There are a few quicker methods to do this:

1. Use either Unity or Unity Connection call handler to record a prompt. Easiest and fastest way. This would be versy useful in a lab situation. Also, thats how I record prompts in real life deployments.

2. Write a script in UCCX to record the prompts. Ofcourse this will take slightly longer to write the script. But write once and use many times.

Both of these methods create audio files that are acceptable by UCCX or Unity/Unity Connection.