I have two minutes before my next meeting so this post will be short.
UCCX is picky about the format of the prompts used. Here are the requirements:
- Bit Rate: 64 kbps
- Audio sample size: 8 bit
- Channels: 1 (mono)
- Audio sample rate: 8 kHz
- Audio format: CCITT u-Law
The best way to get these formats packed into that lovely little WAV file is a two step process:
- Record the prompt in Audacity and export as a standard WAV file
- Convert the WAV file to the previously mentioned settings using Switch Sound File Conveter (free).
For my own sake, I am going to host this install file on my blog. That way, I won’t forget. Click here to download (right-click, select “Save As”).