Recording UCCX Prompts
I have two minutes before my next meeting so this post will be short.
UCCX is picky about the format of the prompts used. Here are the requirements:
- Bit Rate: 64 kbps
- Audio sample size: 8 bit
- Channels: 1 (mono)
- Audio sample rate: 8 kHz
- Audio format: CCITT u-Law
The best way to get these formats packed into that lovely little WAV file is a two step process:
- Record the prompt in Audacity and export as a standard WAV file
- Convert the WAV file to the previously mentioned settings using Switch Sound File Conveter (free).
For my own sake, I am going to host this install file on my blog. That way, I won’t forget. Click here to download (right-click, select “Save As”).
There are a few quicker methods to do this:
1. Use either Unity or Unity Connection call handler to record a prompt. Easiest and fastest way. This would be versy useful in a lab situation. Also, thats how I record prompts in real life deployments.
2. Write a script in UCCX to record the prompts. Ofcourse this will take slightly longer to write the script. But write once and use many times.
Both of these methods create audio files that are acceptable by UCCX or Unity/Unity Connection.
Mustafa
15 Feb 10 at 5:18 pm
Mustafa,
Would you mind sharing how to use a call handler to record the prompts?
Matthew Berry
15 Feb 10 at 7:23 pm
Sure.
Lets take Unity Connectoin integrated with CUCM.
1. Create a call handler under system call handlers, no need to assign it an extension.
2. Go to the Greeting > Standard greetins of call handler.
3. Scroll down to bottom of page and click on play/record button to load the mms java applet.
4. Once the applet loads, click on the top left hand corner of the applet to navigate to the option and set a phone extension which unity connection will call. (You can also use PC Mic to record using the settings here).*** Unity connection must be able to call phones. If your MWI and voicemail is working, then you shouldn’t have problem here.
5. Once set, click on the record button on the player, UCXN will call the phone, pick up and start speaking after the tone, hang up once done.
6. You can now play the recording from the mms applet.
7. Again, using the options on the top left hand corner, you can download and save the file.
8. Name it something useful and you can upload it to other call handlers or use it in UCCX.
If you have unity, you can use the same method with unity call handlers.
Mustafa
15 Feb 10 at 10:46 pm
Thanks, lovely site, just what I needed to solve my problems with convert voice prompts for UCCX.
Jesper Farver
1 Jun 10 at 7:02 am
Hey Matthew – have you tested the Unity Conn option posted for recording prompts as described above by Mustafa?
I am not sure if Mustafa is monitoring this; I tried the configuration but once I click on record a gray window appears with the message shown below. Thanks in advance…
—————————————————————
| An unknown error occurred. Details: |
| The active Phone Number is 2001 and the Time Index is -1. |
| The server 142.100.64.13 reports the following: |
|Code:1 |
|Description: Unknown Error |
| |
| OK |
—————————————————————
Allen
2 Jun 10 at 10:28 pm
On Phone system check “Default TRAP Switch”. This will repair the error.
Mindjigger
21 Jun 10 at 9:24 am